Bellus Designs LLC is a family owned and operated company. Each order is assembled and packaged with EXTREME attention & care.
We understand and respect that many of our customers’ orders are time sensitive. Please review your order within 48 hours of arrival. Please open your package, review & count all materials. If anything is incorrect, incomplete, or damaged; contact us within 48 hours and we will correct it if the issue is our error. Corrections will not receive upgraded shipping if processing time is still within the specified time period from the order date. We can also not upgrade shipping if the correction claim is not made within the 48 time period.
Returns are not accepted for custom items. Non-custom items may be returned for a refund only if they are unused and in their original packaging. It is STRONGLY ADVISED that all customers sample our products & be sure of what they need before placing an order. Returns based on color are not accepted. Refund credits will be received within 2-3 weeks, to the credit card or paypal account of the original purchase. NON-RETURNABLE items: Clearance/discontinued items, samples, customized/personalized items, special orders.
CANCELING AN ORDER:
Please contact us immediately. Custom products such as Custom Engravings & Custom Printed items cannot be canceled or returned if they have already been created. Please e-mail us at info(at)bellusdesigns.com to request a cancellation of an existing order.
If the non-custom order has left our facility, it will need to be returned, and will be treated as a return. At this point the customer is responsible for return shipping expenses.
All stocked Samples ship within 7 business days. All Samples are shipped by priority mail within 7-10 n unless otherwise noted.
Samples shipped via USPS Priority Mail typically arrive in 2-5 business days within the U.S.. International destinations can take 2-3 weeks or more for delivery. Upgraded shipping options are available at checkout.
We typically ship all stocked item orders within 3-5 business days. During peak business months(April-Oct) it is more likely to require 7 business days to assemble your order. See below for orders including custom items.
Custom designs, custom prints and custom engraving…Anything that is printed or engraved requires 5-21 business days for processing and design. Your designer will be in routine contact with you and provide proofs for your review and approval via e-mail. Your approval of the proofs is necessary before we can create and ship your custom items
We do not offer “rush services.” Please see our shipping service upgrade options during checkout to speed up final delivery time. Orders with expedited shipping services receive a priority status during processing as much as possible. Please contact us at info(at)bellusdesigns.com if you need an item in a hurry and we will be happy to see if we can meet your timeline.
Shipping times are in addition to the estimated Processing time, as explained above.
Delivery times are shipped on business days (M-F) with some shipments on Saturdays. Please refer to the USPS Holiday Schedule for more detailed delivery information. Please note that we are located in Indianapolis Indiana. Refer to the USPS Priority Mail map to see how quickly a Priority package will arrive to you. Generally packages will arrive in 2-5 business days with Priority mail.
RECEIVING THE PACKAGE
USPS and UPS may require a person to be present at the mailing address for delivery. If a person is not present, the package may be held at the nearest USPS or UPS facility for pick up, for a limited time. If the package is not claimed during this window of time, it will be sent back to Cards & Pockets, Inc. Attempts to re-ship will be at the receiver’s expense.
Please note: USPS delivers Monday – Saturday.
Please Note: Bellus Designs LLC. is not held responsible of loss or theft of a package once it is delivered by the postal service. If you prefer, you can request the package be shipped with “signature required” so you can sign for the package when it arrives. If no one is home at the time of the delivery your local post office will hold it for you till you reschedule the delivery or pick it up from the local post office.
ALL DUTY & CUSTOMS RELATED CHARGES ARE THE RESPONSIBILITY OF THE INTERNATIONAL CUSTOMER. Couriers may charge a small customs collection fee(COD / VAT) by cash/check, upon package delivery. Rate varies between locations. International packages are marked as manufactured in the U.S.A. We do not misrepresent the value of our products under any circumstances. Shipping times are in addition to assembly times.
United Kingdom shipments are exempt from duty charges. There will be a VAT(value added tax) of 20% collected upon delivery.
Australia shipments are typically not charged any customs fee to our knowledge.
If you have any special instructions regarding shipping, please leave an order note when checking out.