Shop Policies

Privacy Policy

Order Terms

Bellus Designs LLC is a family owned and operated company. Each order is assembled and packaged with extreme attention & care.

We understand and respect that many of our customers’ orders are time sensitive. Please review your order within 48 hours of arrival. Please open your package, review & count all materials. If anything is incorrect, incomplete, or damaged; contact us within 48 hours and we will correct it if the issue is due to our error. Corrections will not receive upgraded shipping if processing time is still within the specified time period from the order date. We can also not upgrade shipping if your request is not made within the 48 time period outlined above.

ORDERS:

When you place an order, you are committing to the products and services we agreed upon. It is STRONGLY ADVISED that all customers sample our products & be sure of what they need before placing an order.

You may cancel your order prior to the design process beginning and request a full refund.

After your digital proofs have been emailed there is a cancelation fee of 50% of your order or $100, whichever is greater. The remaining balance will be refunded to you promptly.

Once you have approved the digital proofs and the production process (Printing or Engraving) has been started, you cannot cancel or modify your order.

Note:
The reason there is a cancellation fee is due to the time we spend creating your custom proofs. We quickly begin working on your personalized proofs when we receive your order to ensure timely delivery. The design process is included in the pricing of our products and after the design work for you has begun we cannot offer a full refund. We are confident you will love your items and we work very hard to ensure they are high quality and beautifully crafted.

PAYMENT:
We require full payment when you place your order. We do not take payments in installments or require deposits.

SAMPLES:
It is STRONGLY ADVISED that all customers sample our products & be sure of what they need before placing an order.
Single samples are not customized to your wording but are shown in a similar style (and usually your colors) so you can feel the quality of the materials and see the size and design style in person.

SAMPLE SHIPPING
All samples are shipped by priority mail within 3-5 business days unless otherwise noted.
Samples shipped via USPS Priority Mail typically arrive in 2-5 business days within the U.S.

RETURNS:
Due to the custom nature of our designs, returns and exchanges are not usually accepted. It is STRONGLY ADVISED that all customers sample our products & be sure of what they need before placing an order.

Returns based on color: It is STRONGLY ADVISED that all customers sample our products & be sure of what they need before placing an order. All computer monitors (as well as tablets, smartphones and other devices) display colors in different ways, your printed stationery may not match exactly what you see on your monitor. If you need an exact color match please order a sample and let us know so we can work with you to find the perfect match.  Your printed items will be close to the colors shown on my color chart, but due to the custom nature of printing, these colors may vary slightly and may not match perfectly. The best way to get a perfect match is by ordering a sample.

Non-custom items may be returned for a refund only if they are unused and in their original packaging. It is STRONGLY ADVISED that all customers sample our products & be sure of what they need before placing an order. Refund credits will be received within 2-3 weeks, to the credit card or PayPal account of the original purchase. NON-RETURNABLE items: Clearance/discontinued items, samples, customized/personalized items, special orders.

View Full Return Policy

CANCELING AN ORDER:
Please contact us immediately. Custom products such as Custom Engravings & Custom Printed items cannot be canceled or returned if they have already been created. Please e-mail us at info(at)bellusdesigns.com to request a cancellation of an existing order and we will assist if we can.

If a non-custom order has already left our facility, it will need to be returned, and will be treated as a return. At this point the customer is responsible for return shipping expenses.

PROCESSING TIME

Standard Orders

We typically ship all stocked item orders within 3-5 business days. During peak business months (March-Oct) it is more likely to require 7 business days to assemble your order. See below for other types of orders including custom items.

Custom Items

Custom designs, custom prints and custom engraving. Anything that is printed or engraved requires 5-14 business days for processing and design. Your designer will be in routine contact with you and provide proofs for your review and approval via e-mail. Your approval of the proofs is necessary before we can create and ship your custom items

What’s included in the proofing process?

• Personalization of the design you have chosen from the listing in my shop with your design details and/or wording.
• Color changes to any color shown on my color chart (unless other custom color(s) have been discussed and agreed upon beforehand.
• After three  (3) rounds of revisions I reserve the right to charge you $20 per additional revision required.

I am not responsible for misspellings in approved proofs, so please be sure to check your proofs over carefully for spelling, punctuation, capitalization and grammar.

What’s NOT included in the proofing process?

• Font changes ($25 fee)
• Custom color formulation (e.g. color changes to colors not shown on my color chart) will incur an additional $20 fee unless agreed upon before the order is placed.
• Major layout changes not previously discussed (additional $50 fee)
• Custom logos not already shown on the design in this listing or graphics changes not previously discussed (additional $25 fee)
• After three  (3) rounds of revisions I reserve the right to charge you $20 per additional revision required.

Shipping

Digital files orders will be sent via email or Etsy message. I will also mail the digital designs on CD for an additional cost and shipping fees.

Rush Orders

We do not offer “rush services.” Please see our shipping service upgrade options during checkout to speed up final delivery time. Orders with expedited shipping services receive a priority status during processing as much as possible. Please contact us at info(at)bellusdesigns.com if you need an item in a hurry and we will be happy to see if we can meet your timeline.

SHIPPING

Shipping times are in addition to the estimated Processing time, as explained above.

Delivery times are shipped on business days (M-F) with some shipments on Saturdays. Please refer to the USPS Holiday Schedule for more detailed delivery information. Please note that we are located in Indianapolis Indiana. Refer to the USPS Priority Mail map to see how quickly a Priority package will arrive to you. Generally packages will arrive in 2-5 business days with Priority mail.

RECEIVING THE PACKAGE
USPS and UPS may require a person to be present at the mailing address for delivery. If a person is not present, the package may be held at the nearest USPS or UPS facility for pick up, for a limited time. If the package is not claimed during this window of time, it will be sent back to Bellus Designs. Attempts to re-ship will be at the receiver’s expense. If you provide an incorrect address when ordering,  and need us to resend it, you will need to place a new order. The Post Office does not often return these packages to us. We are sorry for the inconvenience. Occasionally you (the recipient) can file a “package intercept” request with the post office to have them forward the package to your new correct address. However, in our experience, this service is often unavailable or unreliable. Please be sure to provide us with the correct address when placing your order so we can all avoid the above mentioned issues!

Please note: USPS delivers Monday – Saturday. There is no delivery on Sundays or federal holidays.

Please Note: Bellus Designs LLC. is not held responsible of loss or theft of a package once it is delivered by the postal service. If you prefer, you can request the package be shipped with “signature required” so you can sign for the package when it arrives. If no one is home at the time of the delivery your local post office will hold it for you till you reschedule the delivery or pick it up from the local post office.

INTERNATIONAL SHIPPING
Due to the extremely unreliable service we’ve experienced with international mail, we no longer offer to ship outside the U.S.  We are very sorry.

 

SPECIAL REQUESTS
Please contact me if you have any questions not answered on this page!